Clinics, medical & veterinary
AppDental: –40% front-desk calls
A product of our own: a patient portal for dental clinics - self-service booking, online payments and automated reminders. Front-desk calls down by about 40%.
- Baseline (before)
- bookings and confirmations exclusively by phone
- Period
- measured after implementation
- Source
- clinic reporting (call log)
- Method
- estimate on the call log, before/after
- 01
Context
Dental clinic front desks lose hours every day on phone bookings, rescheduling and confirmations. AppDental is our product for clinics: a patient portal with self-service booking, online medical history, payments and automated reminders.
- 02
The challenge
The front desk’s time appears in no report, but it is paid monthly. No-shows leave empty slots in the calendar, and patients call about things they could solve themselves.
- 03
Insight
Most calls are repetitive and have clear rules: booking, rescheduling, confirmation. They can move into a self-service flow with automated reminders, with the front desk keeping control over the exceptions.
- 04
The solution
A web portal and a mobile app for patients, a clinic dashboard, automated SMS and email reminders with one-click confirmation and rescheduling, online payments. Integration with the clinic’s calendar.
- 05
The result
Clinics using AppDental cut front-desk calls by about 40% and have a lower no-show rate thanks to the automated reminders.
The reduction depends on how much patients adopt the portal and on how the clinic promotes it. The figure comes from the clinics that activated the automated reminders.
Integration with the electronic medical record, automatic waiting lists for freed slots and occupancy reporting.
The website, in screenshots.
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The problem
Dental clinic front desks lose hours every day on phone bookings, rescheduling and confirmations - time that shows in no report, but is paid monthly.
What we built
AppDental is our patient portal for dental clinics: self-service booking, online medical history forms, secure payments and automated SMS and email reminders. Web and mobile app.
The result
Clinics using AppDental cut front-desk calls by about 40%, with a lower no-show rate thanks to the automated reminders.
Other documented results
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